Refund Policy

If you purchased as a consumer, haven’t started downloading, activating or authorising the product and it’s been less than 14 days since we accepted your order, you can get a refund for any reason. Let us know by following the instructions here. If you decide to download, activate or authorise the product within 14 days of purchase then you waive your right to a refund.

Beyond the 14 day period from purchase, if you have not started downloading, activating or authorising the product then DuOne may offer a refund at its discretion. 

DuOne (eStore) does not refund for the following products:

  • Where the serial has been registered/activated, the product has been used and is displaying no signs of technical fault. At DuOne eStore we sell a range of different products with varying registration/activation methods. Once the product has been registered, activated or if downloading has commenced, you will not be able to receive a refund under any circumstances (unless the product is faulty or not fit for use, in which case you have the right to have your product repaired or replaced). Fully functioning products where no license is required are also non-refundable.
  • Individual products that have been purchased within a Bundle product. Any products purchased within a Bundle cannot be refunded individually. A refund on the full Bundle will be possible within 14 days of purchase if none of the products in the Bundle have been activated, authorised or downloaded.

Customers are also advised to note:

  • This refund policy is subject to, and should be read in conjunction with the Website Terms and Conditions.
  • As a seller/reseller, we at DuOne are required to adhere to each manufacturer’s policy on refunds. In some cases, we are unable to instantly grant a refund as we must request permission from the manufacturer, first.
  • At DuOne we frequently offer flash sales and other promotions which are subject to change. Because of this, we cannot offer credit on purchases which were purchased before a sale/or whilst on a separate promotion.
  • All refund requests must be received within 30 days of purchase.

If you believe that you qualify for a refund, please email with the following information:

  • Your order number and your registered email address on
  • A brief description of which system and DAW – and the exact version you are using (eg. OS X, Version 10.11.6/ Logic X)
  • A reason for your refund request. If the issue is technical, we require a description of the problem and screenshots, if possible.